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Thesis project: How to measure total cost when failing in performance IKEA Components AB, Älmhult
IKEA Components' role in the IKEA supply chain is to be a sub-supplier of components to the IKEA's suppliers. IKEA Components shall also lead and steer the development of new unique and customer friendly assembly solutions. We aim to create big advantages for IKEA when it comes to cost, delivery performance and quality.
IKEA Components has during the 3 last years been the good example within IKEA when it comes to quality performance. There has been big improvments delivered in several dimensions (number of claims, claimed value, claims handling time) of quality. IKEA has during the last year put an even bigger focus on the quality towards the customer and to reach the next step IKEA Components has started to develop and implement new approaches to further improve our quality performance.
Our Delivery performance has improved a lot the last years. We have also improved out way of measuring. Analysis of failures are continuously done and actions taken for further improvements. We have however little knowledge of the costs for the customers when we fail to deliver according their request.
The purpose is to develop a way for IKEA Components to catch and follow-up the total cost of non quality when it comes to both the product quality and the delivery performance. The aim is to get a measurement that shows the total cost for IKEA Components incl. the costs at the IKEA-suppliers when we do not deliver the right product quality or in time. This measurement will be used as a key performance index (KPI) within the company and will be a base for future strategies.
We are looking for 2 students, during 10 weeks. It is important that you understand how process oriented organisations work, that you have general knowledge of how computer systems and data bases function and that you have knowledge of how customer complaints can be used for improvements. But also understanding of system integration.
Application deadline: 2010-06-11
If you have any questions regarding the thesis assignment, please contact Pernilla Kelvgård 0476- 828 39 or Gunilla Olausson at 0476- 810 66.
For questions regarding the recruitment process, please contact our HR Service Centre at 0476-58 75 00.
We look forward to receiving your application!
Informationen om uppsatsförslag är hämtad från Nationella Exjobb-poolen.