Thesis project: Scan the market to find suitable complaint management system. IKEA Components AB, Älmhult

IKEA Components is part of the IKEA group and share the IKEA vision and culture. We have the world as work field and have 750 co-workers at 3 sites in Sweden, China and Slovakia. We are also represented in many other parts of the world by being a part of the organization of IKEA Trading Offices.

IKEA Components' role in the IKEA supply chain is to be a sub-supplier of components to the Ikea’s suppliers. IKEA Components shall also lead and steer the development of new unique and customer friendly assembly solutions. We aim to create big advantages for IKEA when it comes to cost, delivery performance and quality.

IKEA Components has during the 3 last years been the good example within IKEA when it comes to quality performance. There has been big improvments delivered in several dimensions (number of claims, claimed value, claims handling time) of quality. IKEA has during the last year put an even bigger focus on the quality towards the customer and to reach the next step IKEA Components has started to develop and implement new approaches to further improve our quality performance.

The purpose is to scan the maket for a complaint management system that will be the main tool for supporting all aspects of IKEA Components' complaint management process. The system shall be able to support the complaint handling flow, execution of corrective actions, analysis of underlying root cause and generate key performance index (KPI) figures regarding quality.

Your role is to understand our complaints process and scan the market for system support that would fit our process. We need 2 persons during 10 weeks, who understands how process oriented organisations work. You have general knowledge of how computer systems and data bases function. But also knowledge of how customer complaints can be used for improvements. You shall also have a understanding of system integration.

Application deadline: 2010-06-11

If you have any questions regarding the thesis assignment, please contact Jonatan Elofsson at 0476- 827 47.
For questions regarding the recruitment process, please contact our HR Service Centre at 0476-58 75 00.

We look forward to receiving your application!