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SCOR metrics assessment at Syncron international
Syncron provide its customers with services and tools for supply chain optimization. A new part of the Syncron offer is an analytics tool that will let the customer run business intelligence operations on its data. This includes a standard set of reports presenting a selection of KPIs suited to Syncrons well defined customer segment. Today Syncron holds no gathered picture of its customer’s cohesive metric base.
SCOR is a worldwide accepted and renowned framework for supply chain process mapping, reengineering and measuring. However its set of metrics is defined on a general level and not for any specific business or purpose (purpose in this case software analytics).
Syncron wants to evaluate how the SCOR metrics framework can be assessed to its services. Furthermore Syncron would like to gain a comprehensive picture of which metrics its customers’ works with in order to identify applicable KPIs from the SCOR metrics portfolio. Finally define how this set of metrics should be implemented to fit the Syncron tools and offering.
• Define cohesive customer metrics picture
• Define metrics from SCOR portfolio suitable Syncron tool
• Define metrics to be included in standard reports
• Define how how to construct reports based on Syncron product
• Set a generic process for KPI evaluation and implementation
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