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Master Thesis at Cypress Security, San Francisco
Management Training Plan
Develop and create a Management Training plan for Managers at Cypress Security, San Francisco, California. Main focus of the training plan is to enhance the core competence of different managers at Cypress Security. The training plan will be a core component in the management and organizational development process.
Introduction to Cypress Security
Cypress Security is a fast growing security company in California. Cypress Security focuses on quality security services, offering a variety of services including experienced and trained security officers, vehicle patrols and monitoring of client alarms. Cypress Security headquarter is located in downtown San Francisco.
The management training plan should consist of a number of modules, each module covering an area crucial for office managers. Whoever is assigned to this project is expected to participate in defining the areas where training is needed and in developing the content of the modules in question. Examples of what will be included in the management training plan are given below:
* Sales & Marketing fundamentals
- Effective customer communication
- Account management
- Relationship marketing
- Public relations
- Presentation skills
- Measuring customer satisfaction
* Finance & accounting
- P & L
- Basic accounting skills
- Financial analysis
* Organizational/Management skills
- HR Management
- Knowledge management
- Conflict management
- Project Management
- Evaluating applications
* IT Management
- Basic administrative tools; MS Office etc
- It-tools needed to make IT a central part of day-to-day work.
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